Assist

Your Digital Assistant 24/7

Create meaningful conversations and stronger connections with employees using Aiah Assist.

Supported Platform

Automation allows companies to focus on what matters.

When an Enterprise is unable to handle a high volume of transactions or employee interactions, it can use automation to handle them easily.

Aiah Assist

Aiah Assist automates any internal engagement or interaction. Assist lets you speak with  millions of employees at once.

Answer Employee Questions 24/7

Answer Employee Questions 24/7

Handle thousands of customer questions at once.

  • Can be used for HR or IT Helpdesk
  • Get instant answers based on a single topic using NLP
  • No need to input multiple variations of a question. The bot can answer correctly based on  a single topic.
  • Upload FAQ by batch

Automate Common Employee Transactions

Be there for your employees when they need you. 

  • Automate employee transactions using forms
  • Automate any submission and approval process

Be there for your employees when they need you. 

  • Automate employee transactions using forms
  • Automate any submission and approval process

Hand over to HR Team

Hand over to HR Team

Make your employees feel valued.

For complex employee concerns, the bot hands them over to the HR Team.

  • Easily manage teams to handle user concerns
  • Switch between multiple teams
  • Receive tickets based on user’s online status
  • Resolve and respond to pending user concerns by sending messages and attachments
  • Reassign tickets to other teams and escalate quickly
  • View user conversation and ticket history
  • Get notifications on new tickets
  • Search and filter tickets

 

Analytics

Generate insights on how to build a strong and engaged workplace.

  • View team metrics and agent leader board
  • Efficiency rate on handling tickets
  • View total number of tickets
  • View resolved, reassigned or escalated tickets
  • Change chart views (e.g. bar chart, line chart)
  • Download reports based on filters
  • Easily filter reports

Generate insights on how to build a strong and engaged workplace.

  • View team metrics and agent leader board
  • Efficiency rate on handling tickets
  • View total number of tickets
  • View resolved, reassigned or escalated tickets
  • Change chart views (e.g. bar chart, line chart)
  • Download reports based on filters
  • Easily filter reports

Here's how it helps

Faster Transaction Times

Improvement in interaction capacity and handling times

Increased Agent Accuracy

Exceptional user experiences for your employees

Increased Focus

Focus on more complex and high-touch interactions with your team, thanks to automated responses and transactions